Thank you for shopping with Bedrite! We want to ensure your satisfaction with every purchase. Please review our return and refund policy below:

1. Type of Product: We specialize in physical goods, specifically beds.

2. Return Period: You have 5 days from the date of delivery to request a return or exchange. 

3. Condition of Returns: To be eligible for a refund or exchange, the bed must be unused and still in its original plastic packaging.

4. Refunds: Should a customer return their mattress/bed under the 5 days and full inspection was done, the customer can expect their refund to reflect on their side in 7-14 working days. A 20% will also be deducted from the bed’s price.
   
   

5. Refund Method: Refunds are normally processed via the original payment method. Please note that a collection fee will be deducted from the refund amount.
   

6. Exclusions: Used beds or beds with stains are not eligible for returns or refunds.

7. Return Shipping: Customers are responsible for return shipping costs. However, we will arrange the collection of the item.

8. Process for Returns: To initiate a return or exchange, please send an enquiry to customercare@shopabed.co.za. Our customer care team will guide you through the process.

9. Restocking Fees: We do not charge any restocking fees.

10. Damaged or Defective Items: If your product is physically damaged due to customer abuse, it cannot be refunded. However, if there is a factory fault, please contact us directly at customercare@shopabed.co.za for assistance.

11. Cancellation Policy: You may cancel your order up to 24 hours before the scheduled delivery time. Please contact us immediately if you need to cancel your order.
    

For any further questions or assistance, please don't hesitate to contact our customer care team at customercare@shopabed.co.za.